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We do not enforce a strict minimum order quantity. However, our best pricing is available at tiered volumes: 20+, 50+, and 100+ units depending on the product. For facility-wide deployments, we offer customized volume pricing. Contact our sales team with your requirements and we will put together a tailored quote.

Yes. We encourage evaluation before purchase. We can send sample units for your team to assess build quality, ease of use, and suitability for your facility. For the Smart Ring, we provide a sizing kit along with evaluation units. Samples typically ship within 3 business days.

Yes. We stand behind our products. Warranty terms vary by product — we'll confirm coverage in your quote. Our B2B support team is available by email during business hours for any post-purchase questions or issues.

Most orders ship within 2-5 business days directly from the manufacturer. Large facility-wide deployments (100+ units) may require 10-14 business days depending on the product mix. We will confirm exact lead times in your quote.

Yes. All products include printed quick-start guides and access to our video training library. For orders of 5+ Transfer Devices or 20+ Walking Canes or Smart Rings, we provide live training (onsite or via video conference) at no additional cost. We also offer train-the-trainer programs so your educators can onboard new staff independently.

Yes, we offer custom branding options including logo engraving and color-matched finishes. Custom orders typically require a minimum of 50 units per SKU and add 2-3 weeks to lead time. Contact our sales team with your requirements for a custom quote.